Unified Inbox
Comments, mentions and DMs in one place, with reply drafts in your voice.
Every conversation in one place
Posting is half of a presence. The other half is answering: the comment under yesterday's post, the direct message from a possible client, the mention you would have missed. The unified inbox brings comments, mentions, DMs and reviews from your connected channels into one list, and drafts a reply for each in your voice.
How messages arrive
- Managed channels bring in comments on any of your posts, including ones you published elsewhere, and direct messages. Instagram, Facebook and TikTok comments are near-instant; LinkedIn, Threads and Bluesky arrive within minutes.
- Everything is also checked on a regular sync, about every 15 minutes, so nothing depends on a single route.
There is nothing to import. Connect a channel and the inbox fills.
Reply with a draft, not a blank box
- On any item, choose Draft reply. The draft uses your brand voice, your stances, and your knowledge base of answers and documents, so a reply about pricing or refunds comes from your facts.
- Edit it, or choose Re-draft for another version.
- Send. On a managed channel FinalPost posts the reply into the thread or conversation for you. Elsewhere it copies the reply and opens the thread, and you paste it yourself.
FinalPost says a reply was posted only when it actually went out. A copy-and-paste handoff is never claimed as sent.
Sensitive messages come to you
Complaints, legal, medical or compliance questions are treated differently. An item can arrive flagged, or the AI can decide it cannot answer confidently: it marks the item Escalated, flags it high risk, and leaves a short, safe holding reply instead of guessing. High-risk items sort to the top with a red border.
Mark one of your stances High risk in brand voice and replies on that topic are always held for a person.
Filters, bulk actions and tips are in Unified inbox. What each platform supports is in Supported platforms.